PVS Group - The Nicholson Nine Principles

To better define who we are at PVS and what is expected of each of us;, PVS's President and Chief Executive Officer, Jim NichoIson, has developed the following list of nine principles which has come to be known as the "Nicholson Nine"

Safety is #1.
We perform all activities in a manner that protects and promotes the health, safety and welfare of fellow workers, the community and the environment. Our efforts are guided by a commitment to Responsible Care, We take personal responsibility for our goal; No accidents, injuries or environmental incidents.

We are Committed to 100% Customer Satisfaction.
We do whatever it takes to anticipate and exceed the expectations of our customers. Our response to customers is fast, friendly and flexible. It is the responsibility of anyone who receives a complaint to follow through on it and make sure that it is resolved to the customer's complete satisfaction.

We are a Family.
We work together as a team, We respect each other, appreciate the contributions of our co-workers and encourage open communication. We are always willing to lend 3 hand and assist each other.

We Understand the Importance of our Suppliers.
We form partnerships with suppliers, understanding that they are one of the keys to our success.

We are Afraid Not to Change.
We are committed to continuous improvement of all that we do. Innovation and creativity are encouraged; status quo is not. We always look for a better or simpler way and share our ideas for improvement. We work to prevent problems before they occur. We identify WEBS (Waste, Errors, Breakdowns and Safety Problems) and work to eliminate them.

We Never Stop Learning.
We are committed to education and are expected to participate fully in relevant, challenging training. We ask questions and continue to ask until we are satisfied with the answers. We willingly share our expertise and information with others.

We Work Hard and Have Fun.
We do everything we can to maintain a positive work environment. We smile. We take pride in our personal appearance and the appearance of our facilities. We are enthusiastic ambassadors of PVS and the chemical industry and always speak favorably both in and outside the workplace.

We Want to Be the Best.
We set stretch goals for PVS and for ourselves. We keep score and measure our progress. Our goal is six signa performance in everything we do.

We Always Do What is Right.
Our reputation for ethics, integrity and trust is earned each day in everything we do. We tell the truth and keep our promises.